The South Australia Media Gallery is a secure online resource available to travel trade, media and tourism operators.
1/ I need some help?
Please review the FAQs below.
If you have any technical questions, please use the form below to contact the support team. You can also email support here

If you have any questions about the use of an asset or how to credit and caption Media Gallery Material correctly, please contact
2/ How do I register?

To register, click on the ‘Register’ link at the top of the homepage. 

You will be required to supply personal information as well as your company details and confirm that you agree to use Media Gallery Material only for a tourism related project.

Your application will be assessed and you will be notified via email once it has been processed

3/I have clicked on the Register link from the home page and I can’t get past the Terms and Conditions. What do I do?

Read through the Terms and Conditions. Once you have scrolled down to the bottom you will be able to click on the Accept button.


4/ Why haven’t I received an automated email to verify my email address in the registration process?

Automated emails can sometimes be redirected to your junk folder or be withheld by security screening software. Please check these locations first, if you are still unable to find the confirmation email please contact the support team at


5/ How do I login?

To Login, click on the ‘Login’ link at the top of the homepage.

If you have forgotten your password, please use the ‘Forgot Password’ link below the login form.


6/ How do I reset my password?

From the SA Media Gallery Homepage, click the LOGIN link at the top of the page. Click on the Forgot Password? link. You will be asked to enter your email address. Enter the email address you used to register for the SA Media Gallery. Further instructions on how to reset your password will be sent to your email address.


7/ Can I share my username and password with other members in my team or workplace?

No. We require each individual to have their own registration for the SA Media Gallery. This is because when there are changes to the usage requirements for an asset, for example, an asset has been archived / sunset date reached, users who have ordered the asset are notified. If the person who used the asset does not receive the notification the asset may continue to be used outside of the permitted use. Only the registered user who placed the order receives the notification about the affected asset, any continued usage is in breach of the terms and conditions. It is also important for the South Australian Tourism Commission for reporting and monitoring user activity.


8/ How can I view an item’s Asset ID number?

From the collections page, click on the Title bar at the base of the asset thumbnail, this will display the Region and the Asset ID number. The Asset ID number will also appear at the top of the details pane (left-hand panel) when previewing an Asset.


9/ How do I search and select images?

You can browse for assets using the filter options on the left of the collections page, or use the search bar at the top of the page. 

To select an item click on the tick icon located at the bottom right of the item thumbnail. You can then add selected items to your cart by clicking on the ‘Add to Cart’ button located at the bottom left of the footer pop up banner.

More information on how to search and select items can be found here -


10/ I only want to search for images/ video, what is the best way to do this?

From the collections page, check the ‘Image’ folder under Popular Filters. You can then filter by orientation. 

From the collections page, check the ‘Video’ folder under Popular Filters. You can then filter videos by Polished Edit, Stock Footage, Vertical Edit or Raw Footage.


11/ What is the difference between Polished Edit, Stock Footage, Vertical Edit or Raw Footage?

Polished Edit – These clips are completed production clips and may include music, voiceovers, sound effects or various other visual effects. Polished Edit also has subfilters to search by video format ie, 16x9, 9x16 etc.

Stock Footage – Also called b-roll or secondary footage, usually of one location or a sequence of clips pulled together to form a longer piece. These clips have had post-production and colour grading and are designed to be cut and edited to suit your project’s purpose. Stock Footage also has subfilters to search by video format ie, 16x9 or 9x16.

Vertical Edit – Videos that have been made specifically for social media, Instagram and Facebook. Vertical Edit also has subfilters to search by video format ie, 9x16 or 4x5.

Raw Footage – Has been uploaded specifically to be cut up and edited for professional video edits. These clips have not been colour grading or had any post-production work.

With all videos please pay particular attention to the ‘Notes’ field which will appear under ‘Item Details’ when previewing a video if the asset has any notable restrictions. Some videos have restrictions on the way they can be used eg. cannot be cut or edited, must be played in its entirety or music usage rights etc.


12/ How do I download/order? 

Media Gallery Material can only be downloaded once you have submitted your order and it has been approved.

Once you have located the asset you want to order, select the item/s by clicking on the tick icon located at the bottom right of the item thumbnail and click on the ‘Add to Cart’ button. Multiple assets can be added to your cart.

When you are ready proceed to order, click on the 'Cart' icon located at the top right of the page.

To complete the order process, you will be asked to provide a response to questions about your proposed usage of Media Gallery Material. Provide as much detail as possible to enable your order to be assessed.

Once your order has been submitted it will be assessed based on the information you have supplied. You will be notified by email once your order has been processed. A download link will be provided by email for approved orders.

More information on how to place on order can be found here -


13/ How can I select the highest resolution files?

We understand that different projects require different file formats. Within the Order page you can select the file format that best suits your needs from a drop down list of available formats. The ‘Oringinal File’ is the largets file size avaialbe followed by High Res, Med Res and Low Res.


14/ I have downloaded the items in my order. Why can’t I keep them on file to use in any future projects?

All users are required to submit separate orders for each project and cannot store or keep assets on file for future use. The reason for this is that if something changes with an image eg. restrictions, copyright, archive, sunset date it may continue to be used without our knowledge and outside of the permitted usage guidelines which is in breach of the terms and conditions. It is also more difficult to pinpoint who used the image incorrectly and for which project as it has been kept on file to be used by more than just the registered user that submitted the original request.

The SATC has strict licensing agreements with suppliers/photographers which requires Media Gallery Material to only be used for the positive promotion of South Australia and its tourism regions. Each order is evaluated based on the project details and approval is authorised for this immediate use only. If you intended to use the asset again a new order must be submitted to receive approval for each use.


15/ Can I view my order History?

Yes. If your order has been approved and you haven’t received an email confirmation, you can still access the approved order by clicking on the ORDERS link in the top navigation pane on the homepage. You can also access your orders from the Collections page by clicking on the profile icon located at the top right of the menu bar and select ‘Order History’ from the dropdown menu.


16/ What is an album and how can I create one?

An Album is a selection of curated assets that you can then order or share with other South Australia Media Gallery users or other interested parties. Album assets cannot be downloaded without an order being submitted and approved.

To create an Album, click on the Albums link located at the top of the header banner > click ‘Create’ > enter the title for the Album > click the plus (+) symbol and the Album will be saved.

To add items to your Album click on ‘Collections’ located at the top of the header banner > select items for your Album by clicking the Tick icon located at the bottom right of the item thumbnail > click the ‘Add to Album’ button located at the bottom left of the footer pop up banner > select the appropriate Album displayed in the list or type the album name in the field > click the ‘Add’ button.

Alternatively, you can create an Album from the Collections page. Select the items you want to add to the album by clicking on the Tick icon which is located in the bottom right corner of an item. A pop up menu will appear at the bottom of the page > click on the ‘Add to Album’ button. To make a new Album, add a title for your Album and click on the plus (+) symbol > click on the ‘Add’ button. To add selected items to an existing Album, type the title into the field and select the Album from the dropdown list > click the ‘Add’ button.

To review your Albums, click on the Albums link located at the top of the header banner.

More information on creating and sharing albums can be found here -


17/ What is a Pin?

A Pin is a selection tool to create a collection of favourite assets. You can Pin an Asset by clicking the Pin icon in the bottom left corner of the asset thumbnail from the Collections page. To access your collection of pinned assets, click on the Pin link in top navigation pane.


18/ What does it mean when I see an item with an exclamation symbol (!) in the top left of the thumbnail?

This symbolises that the Asset requires approval for every use. When you order an item with this symbol your order will be held for manual approval by the SATC Brand team.


19/ How do I know if an item has a restrictions on how it can be used?

It is important to read any associated comments that are recorded in the ‘Notes’ field for an asset. The ‘Notes’ field will appear under ‘Item Details’ when previewing an item if the asset has any notable restrictions. Assets that have restrictions for use may also require manual approval by the SATC Brand Team.


20/ How do I caption and credit images appropriately?

Captions provide a description of the location. Each asset has an appropriate caption listed as the ‘Title’ and ‘Region’ fields. A credit is an acknowledgement of the owner of the material. Each asset has this listed as the ‘Mandatory Credit’ field. For example:

The caption and credit for asset ID number 253014 would be Arkaroo Rock, Flinders Ranges & Outback; Jade Collins

The caption and credit for asset ID number 252730 would be Sunnys Shop, Adelaide; Julian Cebo

A real life examples of how Media Gallery Material has been captioned and credited correctly is included below:

FotoWare Case Study of the South Australia Media Gallery.


21/ I have received an email that I can no longer use an image I had ordered. Why would I have received this and what do I need to do?

You would have received this notification due to the asset in question being removed from the live gallery and archived. Generally this is due to a licence expiry but can also include other reasons such as the operator has closed or is no longer operational. When you receive this email you are required to  remove the asset from where it is currently being used (if you are able to do so) eg. website or a social media post. If the image has been used in print, it cannot be used for any reprints of the project beyond the notification to cease use.


For any further questions regarding your project or about the correct usage of Media Gallery Material, please contact the Brand Assets team at